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Here is a Refund and Return Policy tailored for your quick delivery company SpeeUp. Since you’re in the delivery business, this focuses on service-related refunds and potential return issues. You should update this with your specific practices or consult legal help for full compliance.

Refund and Return Policy for SpeeUp

At SpeeUp, customer satisfaction is important to us. This Refund and Return Policy outlines the conditions under which refunds or returns are applicable for services or deliveries facilitated through our platform.

 Eligibility for Refunds

Refunds may be issued under the following conditions:

Order Cancelled Before Dispatch: Full refund will be issued if the order is cancelled before it is assigned to a delivery partner.

Failed Delivery: If your delivery could not be completed due to a fault on our end (e.g., no delivery attempt was made), a full or partial refund may be issued.

Incorrect Delivery: If your package was delivered to the wrong address due to an error by our team, a full refund may be considered.

Late Delivery: Refunds for late deliveries will be considered on a case-by-case basis, especially if the delay caused significant inconvenience.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

You provided incorrect delivery information (e.g., wrong address or contact number).

The recipient was unavailable to receive the delivery.

The delivery included perishable or non-returnable items, unless the delay was caused by us.

You cancelled the order after the delivery process had already begun.

3. Return of Items

As SpeeUp is primarily a delivery service provider, returns are only applicable under these conditions:

If the original sender agrees to accept a returned item.

The item is undamaged and complies with the sender's return policy.

A separate return delivery charge may apply.

Note: SpeeUp is not responsible for the return policies of third-party sellers or vendors.

4. How to Request a Refund or Return

To request a refund or return:

Contact our support team within 24 hours of delivery.

Provide your order ID, proof of issue (e.g., photo, description), and contact details.

We will process the request within 3–5 business days.

Support Email: speeup18@gmail.com

Phone: 7846940429

5. Refund Process

Approved refunds will be issued to your original payment method.

Processing time may vary depending on your bank or payment provider (usually 5–7 business days).

6. Contact Us

If you have any questions about this policy or need help with a refund:

SpeeUp Customer Support

Mail: speeup18@gmail.com